FAQs

FAQs

Shipping

How fast do you ship?
Orders ship the next business day. Once it's out the door, delivery typically takes 5 business days depending on your location.

Is shipping really free?
Yes — free shipping on every order, no minimum required.

Do you ship internationally?
Yes, note that customs fees may apply and are the customer's responsibility.

Orders & Returns

What's your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in original condition.

Can I change or cancel my order?
Reach out within 24 hours of placing your order and we'll do our best to catch it before it ships. Once it's processed, we can't guarantee changes.

My order arrived damaged — what now?
Email us a photo at [support email] and we'll send a replacement or refund, no questions asked.

Products

How do the morale patches attach?
Every patch comes hook-and-loop (velcro) backed, with both the hook side pre-stitched to the patch and a matching loop piece included — so you can attach it to backpacks, jackets, or tactical gear and swap it out anytime.

What are the patches made of?
Heavy-duty PVC (rubber) — weatherproof, flexible, and built to resist fraying or fading.

Do hats run true to size?
One Size Fits Most

Account & Support

How do I contact support?
Email support@epicgoods.co. We're real people, ready with quick answers.

Do you offer a referral program?
Yes — give a friend 15% off, and you get 15% off too.